Customer Service
Every call answered by a real person who knows your business, using your company name.
What this agent handles
Owned end to end, not passed back to you half-finished.
Inbound call answering
Answered live in your company name, on your script, within a few rings — not after six and a voicemail.
Ticket and email triage
Every enquiry logged, categorised and routed to the right person with the context already attached.
Scheduling questions
Where is my technician, can we move Thursday, what time is the window — answered without pulling you off a roof.
Warranty and service claims
Claims taken properly the first time, with the details, photos and job history your team needs to act.
De-escalation
Trained to slow an angry customer down, take ownership and get to a resolution rather than a review.
Review requests
Asks happy customers at the right moment and routes unhappy ones to you before they post.
What the day looks like
A realistic shift, not a list of capabilities. This is the work that actually gets done while you are doing yours.
Phones open
Live from the first call of the day. Early callers are usually the ones ready to book.
Overflow and rollover
Picks up everything your office team cannot get to, so nothing rolls to voicemail during the morning rush.
Service enquiries
Takes warranty details, checks job history in your CRM, books the return visit.
Follow-through
Calls back everyone promised a callback that morning. This is where most companies quietly lose people.
Review requests
Contacts today’s completed jobs while the work is still fresh.
Handover
Logs every call with outcome and next action, and flags anything that needs an owner’s decision.
Is this your problem?
Home service companies
Roofing, HVAC, plumbing, solar, restoration, remodeling, pest control and landscaping. You are on a roof or under a sink when the phone rings, and the homeowner hires whoever calls back first.
What you get
One flat monthly fee. No recruitment charge, no per-task billing, no surprise line items.
- Live inbound answering under your company name
- Your script, your tone, your qualifying questions
- Full call logging into your CRM
- Ticket creation, triage and routing
- Warranty and service claim intake
- De-escalation and complaint handling
- Post-job review requests
- Call recordings and weekly QA scorecards
See if this role fits
Thirty minutes to work out whether a Customer Service agent is the right first hire, or whether something else is the real bottleneck.
Your booking calendar will be embedded in this container. Until then, the button opens the same scheduler in a new tab.
Roles that pair with this one
Most clients start with one agent and add a second once the first has paid for itself.
Appointment Setting
Lead qualification, calendar management, crew dispatch scheduling, confirmations and missed-call textback.
Sales Support
Lead qualification, pipeline management, outbound follow-up, estimate chasing and database reactivation.
Virtual Assistance
Day-to-day admin, inbox and calendar management, research and document prep, handled by one dedicated person.
Customer Service questions
No. Your agent answers with your company name, works from your script, and has your CRM open in front of them. To the caller they are simply someone at your company.
Your agent works a full-time shift in your time zone. Extended hours, evenings and weekend cover are available by adding a second agent on a different shift.
Calls are recorded, and your account manager scores a sample every week against a scorecard built around your business. You get the scorecard and can listen to any call yourself.
They handle the front line — scheduling, status, intake, warranty details and qualification. Genuinely technical questions get routed to your team with the context already captured, so your tech is not starting the conversation over.
Stop losing the work you already paid for
Book a discovery call and we will scope the role, the hours and the cost on the same call.